This was what an HP tech did in an online chat I just had. It looks like this:Ĭheck the box next to "Disable internal pointing device when external USB pointing device is attached" so that it looks like the photo, above (the checkbox in yours should be blank if your touchpad is still active). ![]() ![]() A new box will appear on your screen, about four inches by four inches. Hit "Enter" or, under "Best Match" in the results that come up, click "Synaptics Touchpad".ģ. Type "Synaptics" in the search bar in the lower left of the screen.Ģ. ![]() In case anyone is still looking and is frustrated by the fact that these "answers" are not helpful because you: 1) don't have the tabs the "techs" are referring to (I didn't have that tab), or 2) you don't have the option to disable the touchpad under "additional options", here is what worked for me on my Envy x360 15t:ġ.
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